When you choose any service of HostGator, you will get access to the customer service representatives on 24/7/365 basis. You can also contact the sales professional and server administrator any time you want. If you want to get the answers first, you should check the information from the Knowledge base area. You will get access to more than 200 articles where the questions that people like to ask or the common issues have been answered.
These include the video tours and tutorials for popular features of the web hosting company. If you have questions to ask other customers, you should join the hosting forum which is the best resource for different information. You will get access to more than 20,000 members who are willing to offer you the support and the help you want for everything that ranges from promotion of your site or the use of the Linux.
How to get immediate responses
You can use a chat supports because it is the best method that you can use while looking for faster answers for simple problems and questions. The chat technicians are happy to help in troubleshooting and in understanding the issue that are related to the control panels, emails or FTP among others. They may also help with the billing and sales question and they do explain most of the procedures and policies of HostGator hosting. Click here to read the hostgator review.
When you think that the issue you have at hand is complicated or needs technical inputs than the average question, you should get a ticket from the email support. When you email the support team, you will get the email at once which will confirm that the email has been issued and that your issue had been placed on the queue. When you do not get the confirmation email, you should know that the support team did not receive your query and you should send it again. You can make use of the HostGator discount coupon code to get discounts for your hosting.
How to deal with complicated issues
The best administrators are in charge of the ticket system and it is the best place to get your issues resolved especially if they are complicated. If you are using the ticket system, you have to submit only one ticket per issue since if you submit different queries for one issue; it is going to slow down the entire process. While sending the query, make sure that you have given your username, domain name and other needed details.
The more details you are able to submit, the easier it will become to resolve the issues. If you want, you can still call the phone support representatives which will address most of your concerns and issues. However, if the query is complicated, you will have to submit a support ticket. The customer support has been developed to help the customers so whenever you have any questions, you should not hesitate to contact them.